Customer Service Jobs in Islamabad

Job Category: Customer Service Support
Job Type: Full Time
Job Location: Islamabad
Salary: 80000PKR -100000PKR
Nationality: Pakistani


Our client is a growth oriented Insurance based firm. We are seeking an energetic, driven and disciplined individual. Candidate attitude and coach-ability will lead to success in this role and future roles in the firm. Candidate will always remain courteous, keep a professional manner, learn all the position responsibilities, leverage the Agency mission and seek help whenever necessary!


  1. Provide consistent, accurate and timely communication to clients (US based) through verbal and written correspondence
  2. Call new and existing insureds for claims, quote and bind personal lines policies and retain accounts to deepen relationships with our client
  3. Customer service or sales experience
  4. Respond to clients’ needs by producing binders, certificates, policies and other related items
  5. Maintain client files in our Agency Management System for processing all transactions
  6. Process daily incoming mail, emails, voice mails and faxes
  7. Follow up to ensure timely responses
  8. Renew policies by agency standards
  9. Maintain client files accurately and consistently documenting conversations
  10. Handle cancellations with care, saving all accounts possible with adherence to E&O guidelines


  1. Bachelors degree (4 year) is required
  2. Very strong written and verbal English communication skills
  3. Able to work under pressure and time constraints


Very strong Medical Insurance Package
Life Insurance
Lunch and Dinner provided daily from local restaurants
Paid Time Off
Transportation to and from work
Annual Bonus equal to one month salary
Eid Bonus 25k
Bi-monthly Family Fun Nights
Bi-monthly Giving Back Charity Events


80000PKR – 100000PKR

Duty Hours:


Job Type:

Contractual Based – 1 year

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